Privacy Policy

We understand that the protection of privacy is a major concern to many of our customers, and therefore the Privacy of our customers is extremely important. To understand a little bit about how our website interacts with visitors and how we will use any information gathered when you visit our website, please review our Privacy Policy below. By using our services and viewing this Site, you are consenting to the information collection, use and disclosure practices described in this privacy policy. Truly Italians is committed to respecting your privacy and providing you proper protection and management of any Personally Identifiable Information you choose to share with us. The Personally Identifiable Information consists in any information by which you can be personally identified, such as your first and last name, home or other physical address (including street name and name of a city or town), telephone number or e-mail address (hereinafter referred to as “personal data”). Truly Italians will not sell, share, or rent your personal data to third parties in ways different from what is disclosed in this statement.


Truly Italians may collect the following types of information at several different points on the website for facilitating the delivery of services or the fulfillment of an order: (1) personal data given voluntarily while using a feature of this website; for example, during a registration process or purchase, including name, address, phone number, e-mail address; and financial information, such as credit card number; (2) information collected as a result of voluntary participation in a survey or poll, or when communicating with our webmaster or customer service Team Members; and (3) information collected automatically when visitors visit our website. We use the information, including personal data, you provide for internal purposes such as:

  • analyzing trends and statistics
  • order history and status
  • one-click ordering
  • order confirmation and tracking
  • subscription services
  • informing you of new products, services, offers and information about Truly Italians.

When you browse our store, Truly Italians may also automatically collect your computer’s internet protocol (IP) to analyze trends and customer interests as well as to administer the site, track your site movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personal data but we may use third-party service providers to serve ads and/or collect certain anonymous information when you visit our website. The third-party service providers may use non-personal data (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, but not your name, address, email address or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services likely to be of interest to you. This information is collected through the use of pixel tags or cookies. In addition, when you submit a product review to Truly Italians, any personal data that you disclose within the review is subject to being posted publicly on the website. Accordingly, you should carefully review those product reviews prior to submitting them to By including your personal data in the product review you will be deemed to have consented to publishing of that information on our website.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. For what regard the payment, if you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


Truly Italians will not sell or otherwise share personal data with other people or non affiliated companies and your personal data will be used to provide services to you at your request. Truly Italians will share this information with certain third-party business providers to provide requested services that we do not provide directly. Truly Italians will only share personal data with the business partners if they agree not to disclose the information to other third parties and agree not to use this information to solicit you. Truly Italians may disclose specific information upon governmental request, in response to a court order, when required by law, or to protect our or others' rights, property, or safety. We do not provide information to these agencies or companies for marketing or commercial purposes. These third-party business service providers have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions, therefore Truly Italians recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. Truly Italians uses GEODIS LLC and their couriers partners to ship orders. In order to use these shipping services, it is necessary to share certain Personally Identifiable Information with such providers. We require that these shipping service providers not retain, share, store or use your personal data for any secondary purposes. You may access the privacy policies of these shipping service providers at At times, we partner with third parties to provide specific services, such as the mailing of our newsletters. When you sign up for these services, we will share names, or other contact information that is necessary for the third party to provide the specific services. We require of those other third party service providers that they not use personal data except for the purpose of providing the specific service for which we have hired them.


When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after you opt-in, you change your mind and you want to opt-out from the given consent, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at


Please note that this website is hosted on our servers in the United States of America. If you are a customer, user or visitor from a country outside the United States, you are deemed to consent to the transfer of your personal data you disclose and submit from your country of residence or from which you access the website to the United States of America.


In order to set up a user account with Truly Italians, you will be asked to complete a registration form. During the registration process, you are required to give your contact information which may be used to contact you about the services on our web site for which you have expressed interest, such as order history and status.


Truly Italians has implemented reasonable precautions and follow industry best practices to make sure your personal information collected through this website is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. We work to protect the security of your information during transmission. We reveal only a fragment of your credit card number when we confirm an order. We protect the information that we store in our customer database using state-of-the-art security methods. Unfortunately, regardless of all of precautions, no transmission of data over the Internet is ever completely secure. Third parties that we do not control may intercept or access transmissions or private communications unlawfully. While we strive to protect personal information, we cannot guarantee, ensure or warrant the security of any information you transmit to us.


The effective date of the current privacy policy is 1 September 2021. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we decide to make material changes to our privacy policy, in whole or in part, we will inform you by posting a notice on our Web site so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


From time to time, Truly Italians website users may be asked to participate in voluntary surveys and polls. As a part of this process you may be asked to supply personal information such as demographic information and lifestyle preferences. These surveys will be strictly voluntary and you can choose to disclose this information or not.


Truly Italians may automatically receive and record information on our server logs from your browser, which may include your IP address, Truly Italians cookie information, session time, click path analysis, and the pages you request. Truly Italians will only use this type data in an aggregate form which does not identify you personally. Here you can find a list of cookies that we use, so that you can choose if you want to opt-out of cookies or not:

  • _ session_id, unique token, sessional: it allows Shopify to store information about your session (referrer, landing page, etc).
  • _shopify_visit, no data held: it persists for 30 minutes from the last visit and it is used by our website provider’s internal stats tracker to record the number of visits
  • _shopify_uniq, no data held; it expires midnight (relative to the visitor) of the next day and it counts the number of visits to a store by a single customer.
  • cart, unique token: it persists for 2 weeks and it is related to the stores information about the contents of your cart.
  • _secure_session_id, unique toke: it is sessional
  • storefront_digest, unique token: it is indefinite and if the shop has a password, this is used to determine if the current visitor has access.
  • PREF, persistent for a very short period: it is set by Google and tracks who visits the store and from where.
  • HubSpot Analytics (HubSpot, Inc.)
  • HubSpot Analytics is an analytics service provided by HubSpot, Inc.
  • Personal Data processed: Tracker and Usage Data.
  • Place of processing: United States


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. Parents should always supervise their children while online. Truly Italians website is not designed nor intended to collect personal data from children under the age of thirteen (13). So that we may comply with the Children's Online Privacy Protection Act, we ask that children under the age of thirteen not provide any personal information on this website. If you are a parent or guardian of a person under the age of 13 who has provided personally identifiable information to us without your approval, please contact us at and we will remove such information from our files.


If you are a resident of California, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by Truly Italians to a third party for the third party’s direct marketing purposes. This right granted to California residents apply only to their activities within the State of California. To make such a request, please contact us at with "Request for Privacy Information" in the subject line. In your request, please include sufficient detail for us to locate your file. At a minimum, please include your name, email address, and username, if any. We will attempt to provide you with the requested information within thirty (30) days of receipt. We reserve our right not to respond to requests sent more than once in a calendar year, or requests submitted to an address other than the one posted in this notice. Please note that this law does not cover all information sharing.


This website may contain links to other websites not controlled by Truly Italians, that is not responsible for the privacy practices of any linked site. If you decide to access any of the linked websites, you should read the privacy policy of each linked website to understand the related policy. This privacy policy applies solely to information collected through Truly Italians website. In addition, when you browse, they may place their own cookies on your computer and we do not control cookies placed on your computer by third parties whose links appear on our site.


If you have any questions about the privacy or security at our Website, you can send an e-mail to