Delivering will be available for US territory and Canada. Delivery costs will be added to your purchase order depending on the shipping plan you will choose once you will complete your order. Truly Italian patners with Geodis USA LLC for all the logistic purposes included shipping and delivery.
Our shipments are safe and guaranteed within the 3-7 business days following the order placement if all the ordered products are available on our warehouse. Indeed, our food and delivery service is subject to the availability of stocks of products in our warehouse. In case one or more products will not be available in time for the agreed delivery date to be respected Truly Italians would contact the customer to find a solution. The orders received during the week-end would be processed the following Monday. We pack our products by adopting all the necessary precautions to preserve the integrity of the different food products sold.
For the delivery to be completed, it is necessary that the customer or someone else commissioned by the former is present when the courier arrives at the address specified in the order confirmation. Truly Italians will not be bound by or responsible for any inconvenience or loss arising to you due to the courier fault or to third parties acting (e.g. strikes or lock-outs), or to unforeseen force majeure circumstances resulting in delays or incomplete/missing deliveries. Right after the delivery, the customer should control that the number of items expressed on the receipt is correct and that the package does not show any sign of damage. Any claim should be contested to the courier at the time of the delivery. Otherwise, the delivery would be considered accomplished.
MANAGING OF RETURNS AND CLAIMS
Truly Italians autonomously manages returns. In the event that the goods are delivered to you with damages, or also in case you receive products which differ from those you ordered, don’t hesitate to contact us at the e-mail address firstname.lastname@example.org.